I see Sams Club still sells Zinus...The mattress feels great sleeping on it...pretty happy there. They only respond to emails that Catch send them. Sleeps good other than....you can't find fitted sheets that stay on the mattress. The mattress is barely 2 months old and is perfect condition. They refused to reply to my complaint to the Better Business Bureau. This bed has been featured in many of my mattress unboxing videos. If the customer would just reach out to Zinus' customer service they would take care of the issue and send out a new one. But the frame is great! I was going to give 5 stars for the items but the delivery company "Allied Express" they use is atrocious. Btw no returns!As they say what you pay for is what you get. I never again will do business with Zinus. Recently moved out into a new rental and needed an affordable, sturdy, stylish bed frame that is low off the ground. Approval for Affirm payment options is based on a soft credit check, and you can contact Zinus or visit their website to find out more information. Listing monitored by Zinus representatives. I placed order on 11 May for mattress, and received notification for shipping. Zinus (Bedding Shop): 3.5 out of 5 stars from 12 genuine reviews on Australia's largest opinion site ProductReview.com.au. When I called Sam's and sent them Zinus' response, the Sam's rep was astounded. And I was even looking at larger Zinus mattresses for my own bed because the prices are good, and I am a disabled person on Social Security. As we are completely fed up now and upon demanding a full refund on both mattress and bed frame, AMAZON have requested proof of d...Read more, I ordered a memory foam mattress off of Catch. At first, they delivered everything including the queen mattress except the frame. just like all the other reviewers state this company is a complete scam! Top 5 Zinus Bed Frames Review 2020. Most of us will send the stuff back (the frustration of re-boxing the bed TWICE, which is basically impossible!) 50 $195.00 $195.00 Consumers who are searching for an affordable mattress with multiple size options will want to dive further into our Zinus mattress review. I tried contacting Zinus customer support so I … I tried calling Allied Express but couldn't connect - constantly engage. They sell the worse quality products, don't honor their warranty and ignore your emails do you need any more reasons to not buy their stuff! Queen 30cm icoil mattress. Sent it back and ordered a replacement. Zinus might not be explain… That's Zinus for you...that was there answer. Go with somebody who provides better customer support. Browse Zinus Low Profile Box Spring Customer Reviews Smart Product. Get the most satisfying value with free delivery and a 100-night trial. Shocked and cancelled it, if it were not amazon.. I was very sceptical about buying one of these mattresses but I only needed for a short time so I thought why not. Read honest and unbiased product reviews from our users. Zinus was keep telling me they emailed the delivery company for the cancellation, and apparently nothing was done. Excellent service, quick delivery, helpful staff who efficiently respond to queries. There were even some spare screws. It sure is one massively popular bed frame! It's a shame, too, because I needed that mattress for my 86-year-old mother to visit while I had knee surgery. This results in my having sciatica for 1-2 days following that. The whole process was seamless. I am very curious and wondering how long it would take to get my money back. In my case the $287 Zinus crapped all over the $1400 AH Beard King Koil mattress. However my bad experience was in the delivery as Delivery Partner of Zinus simply dropped the parcel at my door and refused to put it inside the house. Write a review on ProductReview.com.au! ProductReview.com.au has affiliate partnerships. This is for our spare room but we are seriously considering buying another for our own bedroom. Wakeup Zinus! Instructions were clear, loved the spare bolts and washers &c and the little Allen key was fab. Even with two bad backs. If you’ve been sleeping on the same mattress or the past few years, it might be time for an upgrade. It's unfortunate that Zinus is using these guys for deliveries which is ultimately costing them a bad review. Plastic feet protect your floors. Scammers please don't buy from this company unless you want garbage that won't work a week from now like a mattress that deflates along with non existent customer service who look for every way to not stand by their warranty! It looks exactly as described on the website and was so easy to assemble. Hundreds of people also were astounded by them voiding the warranty on a mattress that was defective upon arrival and never had been used. Get a new one then ... mind blown!!! If it last 3 months I would be happy. This mattress is under 10-year warranty. Motion Transfer. When we got the new Zinus, none of these would stay on the mattress during the night. Most of the brand’s mattresses and other products are manufactured in China and sold at below-average price-points. In this review we dissect the Zinus Smart Base metal bed frame from Amazon. But, "Angel" and Zinus customer service...not sure where they're located...sucks! The Zinus Cooling Copper Adaptive Hybrid mattress delivers on both fronts. They could have had three sales; instead, I never will buy anything from them and have let everyone I know in real life and online about this issue. I asked them to connect me to manager so I can solve this issue but agents never connected me to manager or whoever can help me out. Total BS. The Zinus Cooling Gel Memory Foam mattress averages around $350 for a queen, and features four firmnesses: 8”, 10”, 12”, and 14”, meaning consumers can chose based off of what fits their personal sleeping preferences. They said I had to call Sam's, so I called Sam's, and Sam's called Zinus after repeatedly getting no response to their emails. Delivery took forever with little to no communication as to status - their support staff are non responsive or slow to respond. Aching back every morning. WORST CUSTOMER SUPPORT EVER. Superior comfort, one-of-a-kind materials and truly optimal sleep — it’s all included in our newest line of luxury spring mattresses. Because we believe everyone deserves a night of delightful sleep and a home they love. We continue to follow government advice and thank our amazing team for … Jake Comfort | Updated: Dec. 1, 2020. Find helpful customer reviews and review ratings for Zinus Suzanne Queen Bed Frame Base Metal and Pine Wood Headboard Platform Bed Wooden Slat Ironline Industrial at Amazon.com. Every step of the way has been painful. I'm a 6'2" 225 lb guy and it takes me and my wife easily 15-20 minutes to change the sheets due to the heavy weight of the mattress and adjusting the suspenders to put tension on the fitted sheet corners. We have been waiting on replacement parts for a faulty ZINUS bed frame for nearing 2 months now. Shop marshmallow-like mattresses, easy-to-assemble bed frames & sofas. Quick delivery and so easy to put together!!! First time the headboard was cracked. This bed currently sells on Amazon for $217.54 for a queen. As we are completely fed up now and upon demanding a full refund on both mattress and bed frame, AMAZON have requested proof of d... isposal in order for FULL REFUND? Inexpensive and did I say - comfy !!!! Zinus Mattress Review. Zinus Australia. It arrived within a few days of purchasing. Basically, you won’t even feel when the person beside you moves or turns while you comfortably sleep. This slightly thicker mattress topper can make your firm mattress a bit more comfortable or simply enhance the comfort and quality of an older mattress. © 2021 Trustpilot A/S. Second time one of the metal bars was faulty. Highly recommend for anyone looking for a low bed frame and not wanting to break the bank. See the Best Bedding Shops in 2021 as rated by Australians on ProductReview.com.au. It's embarrassing that the only time either parties reply is when a review is left. So I had to request cancellation for the delivery. Zinus mattress reviews BBB Rating: Unfortunately, Zinus has earned an F from BBB due to failure to respond to complaints. I have told them if they asked for another picture, I will sue them for their obstruction and refusal to deal with my complaint. And the Zinus iCoil helps you do just that. Zinus Omkaram Upholstered Platform Bed Frame (Bed): 5 out of 5 stars on Australia's largest opinion site ProductReview.com.au. November 2, 2020. And I decided to cancel it, and I did cancelled my order through their Customer services. One end of it would not expand, and the layers at that end were separating. Zinus is all about providing quality mattresses for a value price. STEP UP Amazon or Zinus Australia. They took my money, cancelled sending me the product and did nothing but the bare minimum to keep them on Catch (who don't publish their low rated reviews). Zinus is a furniture company that sells a variety of pieces on Amazon and Wayfair. All Zinus mattresses come with a 100-night trial period. Right from the beginning this company has been awful. Use Amazon or other companies if you really want to purchase them. Original review: Nov. 10, 2020. Thoughtful! 3. Very pleased, thanks Zinus! Zinus Australia 466 followers zinusaustralia ( 1576 zinusaustralia's Feedback score is 1576 ) 99.1% zinusaustralia has 99.1% Positive Feedback We design and manufacture comfortable and supportive mattresses, bed frames, desk, sofas, pet stairs, dining table and … I thought maybe it needed more "plumping," so I waited to no avail. Zinus Memory Foam Green Tea Mattress Review This $344 Mattress From Amazon Is 1 of the Best Buys I've Ever Made As POPSUGAR editors, … This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. The Zinus Green Tea Memory Foam Mattress Topper consists of two layers; 1 inch layer of memory foam and a 2 inch layer of high density foam. It is now October 12, 2019. Our previous mattress was a Cal King and had 3-4 sets of fitted sheets that fit our previous mattress & box spring as they should. We got a four poster bedframe and were totally impressed by the workmanship and the ease with which we were able to assemble the flat pack. Each time I take a picture I have to take the bedding apart and put it back together. We were both surprised at how sturdy and well made it was. That is exactly what I did on 2/24/18. 4. Reviews Zinus. I was not being helped. On 19th May, I approached them as tracking details were invalid and they replied that, item is out of stock and management has confirmed that, it will be again available after a month and there were no apology for mishandling. I've reviewed a Zinus bed frame previously and liked its inexpensive … Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! ... images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Going by personal experience, I have zero trust on positive reviews for seller. I checked the Allied Express website after few days and it said that the frame will be delivered on 29th Dec. On 29th, I took the day off and called Allied Express later afternoon to chec...Read more. Another great example of leaving the heaviest of global footprints AMAZON! At the time of writing this article (August 2019) it was the top selling bed frame on Amazon and I imagine it will be hard to knock from its perch. Companies can't alter or remove reviews from ProductReview.com.au. There are some reviews in between, that are eye opener. Customers can shop with us in-store or online with our Click & Deliver or Drive & Collect services. Q&A Zinus. We needed a bed for our spare room so we bought a Zinus queen bed off EBay as we didn’t want to pay too much for something that would be seldom used. Shipping was very quick too. Like the colour. Seller Rating 1103 Reviews. Your bed ships compressed and sealed into a box that’s about the quarter of the size of the mattress. It was like a dealing with companies in the 90s. Zinus iCoil Pocket Spring Review. I ordered a Zinus metal bed frame from Amazon. After all, at the end of a tiring day, everybody needs to get some rest. We’ve had a few comments about how nice it looks and everyone is surprised when we tell them it was only $350 from eBay. So repeat- don't buy the mattress from their website if you do not want to waste your valuable time. They DON'T need another picture to see the sagging. Queen 30cm icoil mattress.. after 1 month sagging, had to change sides, because hurting my back..then less than 1 month had to go in the middle due to sagging.. turned bed around and started again, its now 7 months and have to buy another bed..dont buy this bed,,this one is going to the DUMP.. fair dinkem, im so disappointed.. dont dont dont buy anything from this company! Finally feel like i have a sturdy bed now. Mattress sags. Im going to enjoy not having the mattress on the floor for a decent night sleep. I would have lost money. Customer service was keep telling me that they could only proceed the refund if they get a confirmation from the delivery company that product is rerouted to their warehouse. Have slept on the green tea memory foam mattress for a week now and love it. Do not ever buy any mattress from Zinus. I sank into the mattress right away. Zinus promised them they would send me a replacement, but they did not. When I inquired when I would get it, Zinus asked me to send photos of the defective part. If she liked the mattress, I was going to get one for her as well. The first option is their most popular, Suzanne Metal & Wood Platform Bed: The Suzanne bed offers a wooden veneer style to the headboard and with slats to support the mattress below. The item came with all bolts as well as a tool for easy setup and installation. Ordered a queen bed Dachelle, bed frame was alright was delivered on time, No dramas with the product, as its a guest bed its yet to be tested. I bought a queen size bed for unboxing mattresses to review. Moving on with the Zinus mattress review, we have motion transfer. Terrible service.... overly dissatisfied for nearing 2 months now! Do you have something to say about your Zinus mattress? It was well numbered, and the diagram was easy to follow. Zinus has arrived in Australia! Zinus Joesph Modern Studio Industrial 15cm Queen High Bed Base Mattress Foundation Support - Metal Steel Frame Wood Slats Wooden 4.7 out of 5 stars 75 $175.50 $ 175 . I tried calling Allied Express but couldn't connect - constantly engage. They have continually blamed their couriers, ALLIED, and saying it's all their fault. The cheapest Zinus memory foam mattress costs $112 while the most you’ll pay for a King size 14” memory foam mattress is $467. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. AU. For those that are looking for a very affordable platform bed, we'll go through the most popular options from Zinus below to describe what customers say about each one.. and luckily get full refund. You'll be OK if you get a good one that lasts, but if you get a defective one, you will be out of luck. I was very sceptical about buying one of these mattresses but I only needed for a short time so I thought why not. Get the Zinus Mattress. Bought a Zinus gel foam mattress...good luck finding sheets to fit! This is a simple, black metal bed frame/platform bed. For this review, we’re going to profile one of Zinus’s best-selling models, the Pressure Relief Green Tea Memory Foam Mattress, or simply the Green Tea Mattress. Zinus sent the transport pick-up person away and cancelled my order. We then saw a number of complaints in reviews. I left an unfavorable review on Sam's Club and Zinus contacted me, saying they would be happy to help me, since it was already past time to return it to Sam's Club. The Zinus Pressure Relief Green Tea Memory Foam Mattress is a bed-in-a-box mattress made entirely of foam. I bought a Zinus twin mattress through Sam's Club online. Products easy to construct. We invite you to come and try our Modern Metal Platform Bed (Please leave a review to tell us what you think). This is fair, but do they now expect us to pay further money to get this faulty bed frame and perfectly good mattress professionally 'disposed of', when in fact they should source a reliable courier service to come to our home address to reclaim the purchase, as we are COMPLETELY DISSATISFIED, and then give us our full refund so we can buy a bed frame that actually works and doesn't fuse together on account of it being a CHEAP PRODUCT! Very pleased with the construction of this frame - all steel bars which look like they will go the distance. It is a zippered cover, but unzipping it voided the warranty???? Zinus offers financing through its partner, Affirm, which provides flexible payment solutions for customers who can’t afford to pay for the bed outright and purchase the mattress through Zinus.com. Who knows... maybe third time lucky... perhaps I have been simply VERY unlucky, Though what I really suspect is that Zinus sell their faulty items through amazon. Customer service told me they could cancel it, but then the mattress arrived and I didn't get a refund :(. One more highlight of the Zinus mattress is its motion transfer, as it is very low to nonexistent! Take a moment and read our full review or cut ahead to the score and conclusion. Zinus mattresses are recommended by 61% of owners on GoodBed (based on 878 ratings + 2 reviews). We then bought suspenders for the mattress cover and sheets. 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