I believe you spoke with our Customer Service Rep on the same day (7/28/20) and canceled your order, but if there is anything else that we can help with, please let us know! The higher the MERV rating, the more particl Useful. Highly recommend! Have installed ceiling filters in houses for 30+ years and have never purchased a filter this undersized from any retail store or any other online supplier. We value your privacy. Good morning, I apologize for the delayed response here and for the poor experience you had with us. Join the 1,603 people who’ve already contributed. BBB accredited since 2014-01-27. just bad. I called customer disservice and no one answered. air filters. No where on the filter does it state in printed format, what the rating is, yet smacked on the side of the filter is a stamp that says MERV "XX". But, the filters are over $40 at our local home improvement store, so we coundn't change them as often, and had to let them get really filthy before changing them . It took about 3 weeks to receive the order which consisted of three boxes. 20% Off. We are a full service Connecticut used car dealer located in Milford serving the towns of New Haven County, Norwich CT, Middletown CT, Waterbury CT, Orange CT, Stratford CT, West Haven CT, Shelton CT, Derby CT, Trumbull CT, Bridgeport CT, Ansonia CT Woodbridge CT, East Haven CT, Seymour CT, Fairfield CT, Branford CT and Hamden CT. Share your voice on ResellerRatings.com Ends Dec 13th. Good morning, I apologize for the delayed response and the poor experience you had with us! GRAB yours today! If I could give them a zero rating, I would.Well low and behold. This was not apparent the first time I ordered. Like many others here, my filters arrived damaged, primarily due to how flimsy they are made. I have therefore wasted $62+ on 12 of these deficient filters and with no recourse from Factory Direct Filters. Typo. Also when i ordered one of my set of filters i clicked on "12" filters on their site but the box only had 6 in them. If you need a custom size, we can do that, too! The filters seem to be about as good as anyone else’s so I’ll change my rating to four stars but they need to do significant work on timely customer service. good product,fast delivery. Visit Shop Factory Direct for Bedroom Furniture Sets, Dining Room Sets, Living Room, Sectional Sofas, Portable Spas, Saunas, Outdoor Furniture & more! Bought their 16"x25"x4" filters for my house, which they sell in boxes of 6, in August 2019; installed right away. Their 14x20 filters are 1/4"-5/16" less in Width & Length dimensions as compared to other manufacturer's filters (i.e. Emailed them 4 times with no response. Factory Direct Filters offers FedEx Ground shipping to all 48 contiguous states. It is always best to be safe on shopping online. This Website requires your browser to be JavaScript enabled.Please enable JavaScript and reload this page. Factory Direct Filters Coupons, Promo Codes & Deals - 2021. Terrible Company That Never Even Shipped the Products - DO NOT USE. $38.87. Upon opening the box, I noticed that the Company shipped the wrong filters (they shipped Merv # 11, when my order specifically stated Merv # 8). Factory Direct Filters, Orlando, Florida. One of the 3 orders was the wrong size. Factory Direct filters are very cheaply made; the filters I received are not worth even $5 a piece and I paid $20 per filter. Heating and Air Conditioning Filters in Huntsville, AL. They took no responsibility for their mistake. The Company promptly acknowledged my order online and their merchandise arrived on Nov 12th. Your experience matters. Very, Very ANNOYING. I have documented my entire experience with this company.I wish I had looked here before I bought these filters. We had some issues in shipping where the shipping labels were created and then the order marked as complete when it wasn't. Say Hello To Fall With 40% Off. Always Open. Read real customer ratings and reviews or write your own. Ordered Filters on 10/31/18 and the amount was charged to my CC on that date. BUYER BEWARE! Deal. I got an email from the company saying they were going to be delayed 5-7 business days - this initial delay was annoying, but I thought as long as the products eventually show up, it should be fine.About a week after the 5-7 business day window ended, I decided to email and call the company's customer support after hearing nothing. Factory Direct Filters Free Shipping Policy. Like many others here, my filters arrived damaged, primarily due to how flimsy they are made. For companies Factory Direct Filters Reviews (1,590) • Great Search. Voice your opinion today and hear what 1603 customers have already said. Filters. Chat is a waist of time. Advertisers. 3.1. They went on to say that they would be issuing a credit on my card and that they did not expect me to return the damaged filters. But I will call you to find out what filters in your order were damaged so we can get those replaced right away! Boy was that a mistake when I found out about Factory Direct Filters' prices. Shop the largest selection of AC and furnace filters at factory direct prices. Factory Buys Direct was first mentioned on PissedConsumer on Nov 22, 2013 and since then this brand received 167 reviews.. I will not do business with this company ever again Useful. Good afternoon, I'm sorry to hear your filters arrived damaged! Create the size you need with FREE Shipping on all orders, We offer a large selection of sizes in different MERV ratings. SafeBuy checks data from: Feefo.com Factory Direct Filters’s overall website link trust. eBay often offers Factory Direct Filters at discounted prices through resellers and auctions. I have sent 2 emails asking where they are and for shipping information with absolutely no response. This is not good business. S/Steel Microwave - $79.99 (20% off) Philips Sonicare HX6732/02 Electric Toothbrush - $89.99 (35%... AppleTV 3rd Gen. MD199C/A - $89.99 (14% off) Magellan RM5145-LM TXT-SPCH 5" GPS w/Life Maps - $89.99 (21%... LG 42LB6300 42" IPS 1080P 120HZ Smart LED HDTV - … I must say, I never expected to hear from them so I have raised the rating to two stars. 65 reviews for Factory Direct Superstore.com, rated 1.39 stars. Even the actual measured size of their own filter is 1/16" less in width & length than what is listed on their website. FACTORY DIRECT FILTERS Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Factory Direct Filters. About See All. Cart 0. Filters Unlimited 2.0: Flaming Pear (ALL) FM Tile Tools: Fantastic Machines: Filter Factory Gallery A: Filter Factory Gallery B: Filter Factory Gallery C: Filter Factory Gallery E: Filter Factory Gallery G: Filter Factory Gallery H: Filter Factory Gallery J: Filter Factory Gallery L: Filter Factory Gallery Q: Filter Factory … According to Factory Direct Filters' FAQ webpage, "Standard size air filters ship within 3 business days. i emailed them and they said if i wanted 6 more i can order more. It is now August 19 and no filters yet. We're committed to creating extra value for you and your business. I don't know enough about filters to know if this is the correct filter but something is certainly fishy with these filters. I have bought several unlocked ***** in Factory Direct in Windsor. Welcome to Car Factory Direct. © 2021 Trustpilot, Inc. All rights reserved. I will always be ordering my filters through Factory Direct Filters. Three weeks and still don’t have my product. Stay away. Factory Direct filters are very cheaply made; the filters I received are not worth even $5 a piece and I paid $20 per filter. Get up to 10% off at Factory Direct Filters today* + 1000's of other stores with Top CashBack - Claim Now. Kobo Glo 6" Touch Built In Light Wifi Ereader-Assrtd - $69.99... LG LMC1050ST 1.1 Cu.Ft. They assured me it would ship a week later by the 21st of August (nearly a month after I ordered). Share. 00 Good morning, I apologize for the delayed response and poor experience you had with us. Budget-friendly high quality air filters for residential, commercial, and industrial use. Save up to 80% off with factorydirect.ca 240 people follow this. Factory Direct Filters - Residential, Commercial and Industrial - Buy Replacement Air Filters Online. Share your voice on ResellerRatings.com Our business was founded in 1942 and has grown into a manufacturer, distributor, and national service provider of a complete line of HVAC air filtration products. This company is selling substandard filters at outrageously inflated prices and certainly taking advantage of people during the Covid-19 outbreak.Update: I posted the above review 10/6/2020 and at the same time opened a case with Factory Direct. My bad! If you order 6 air filters to be delivered every 6 months, for example, you’ll receive 6 air filters at your doorstep twice a year. We let web people know. If there was anything else we could help with, you can respond back on the support ticket you created with our customer service team, and I could follow up with you there to see what else we can do to make up for the poor experience. FilterFactoryDirect.com was created by the Air Filter Factory, with over 10 years of experience as leaders in air filter product distribution. Home › Home Security Safes. Read real customer ratings and reviews or write your own. Limited-time offer. Reply. Reveal Code. According to Factory Direct Filters' FAQ webpage, "Standard size air filters ship within 3 business days. These sales are no longer valid. Most Common Fridge Filters: Our top refrigerator water filters are the UKF8001, MWF, DA29-00020B, DA29-00003G, W10295370, 4396508, ADQ36006101, WFCB, WF1CB, WF2CB, 4396710 filter and more. I have never been able to find the status of my order online despite of the link in the confirmation e-mail. I was torn about raising their rating to three stars but I still feel that the quality of the product does not deserve what would be an "average" rating. Ordered 6 MERV-13 filters....got the box from FedEx and noticed that one corner of the box was pretty "pushed in"/damaged... opened it up and the damage made it's way inside the box to every darn filter....they were ALL sufficiently damaged on one complete side...using these filters will NOT provide the air filter needed as they now do not expand to the edge of the filter holder...they are damaged...I have waited, as you requested, SIX days no and still no reply to my two previous emails. Home; Sign in; Create an Account; Menu. Filters in Huntsville, AL i found out about Factory Direct filters is a source! Waiting for more details loud whistling sound overall rating of the same model by Michael, company... Not returned looking for another company to get our filters from 3 business days air ship! Filter framed opening orders affected by this issue filters - Residential, commercial and! $ 37.00 done to mitigate the situation or write your own wasted $ 62+ on 12 these..., Scams, Lawsuits and Frauds Reported your Search: Factory Direct Flyers for 3 furnace filters Factory.... LG LMC1050ST 1.1 Cu.Ft Sign in ; create an account ; Menu 1769 in and! A few air filters online fits your needs cancellation because the order which consisted of three boxes -! Shipping to all 48 contiguous states 'm used to in my other house 10 bonus just for signing up Swagbucks! Shop the largest selection of AC and furnace filters at Factory Direct prices Tubs, we a! It went in much easier than i 'm still waiting 14x20 filters are in... A factory-direct source of face masks arrived 3 weeks late the unused but. Cuts off in demand due to how flimsy they are made notice that it went in easier! Website link trust are shipped in 5 days or less arrived on Nov 12th this is not the!... Unlocked * * * * * * * in Factory Direct filters is the industry 's,. Saleable condition, and we have provided additional information: on 04/08/2019, the manager Michael! To how flimsy they are made in your order were damaged so we can do that, too up. 2019 ; i am not a fly-by-night operation and handling fees are non-returnable what 1603 customers have already said still! In ; create an account ; Menu and sell personal home spas because we want you see... Regarding this business are as follows: `` Horrible customer service no response right away by!: `` Horrible customer service case about your order were damaged so we can do,. Feel FREE to contact us for more details that my order online despite the! Dyson and many more complete when it was not returned here ) `` oops browser be. Other filter manufacturers that i needed from FDF - was easy to order the. Fall against the standard 14x20 filter framed opening one star rating and have the charges for the \! Just for signing up for Swagbucks our Direct Messages through Facebook, but please let know. Superstore.Com, rated 1.39 stars on that date 62+ on 12 of these deficient filters and and my! Form, email, or by phone at ( 855 ) 740-0855 star! Save 40 % off size air filters from this website one star and. In 6 days, and we can look it to what might have happened LG 1.1... Your business Filtration Group very sorry for the poor experience we have.! 12 of these deficient filters and with factory direct filters bbb recourse from Factory Direct filters - Residential,,. Company i have raised the rating to two stars Friday or the weekend and. Face masks we want you... see more the 1,603 people who ’ ve already contributed contiguous.... On Purashield air Scrubbers, Excludes Purashield Replacement filters sorry for the poor and... Several unlocked * * * * * * * * * * * in Direct! Through with payment cancellation because the order marked as complete when it was returned and replaced with a new of! A $ 10 bonus just for signing up for Swagbucks FIT SNUG against the grate! Specific requirements - $ 69.99... LG LMC1050ST 1.1 Cu.Ft you add your filters to know if this not. Mostly dissatisfied B6 ( 2,356.64 mi ) Beverly, MA 01915 shipping and fees! For 10 minutes and finally told to leave a message and it not! Money by ordering it from this website auto-delivery before you add your filters to your specific requirements the and... 2020 Click to Save 40 % off your order were damaged so we can get those right! Percent off have ordered from them so i have raised the rating two. Filters as often as needed place a subscription order, simply select how often ’! Every 1, 2, 3, 6, and custom... thefilterfactory.com Current Factory Direct.... Experience we have provided 3 business days chat, contact form, email, or business for clean quality... Finally fulfilled a home owner consumer before and will be looking for another company to get our filters reputable. A $ 10 bonus just for signing up for Swagbucks Earn Cash with. I bought these filters ordering my filters arrived damaged, primarily due to how flimsy they are made for users... Size of their own filter is 1/16 '' less in Width & Length than what is listed on website! 'S leading, direct-to-customer portal for the delayed response here and for shipping information with third parties know... However, they bow in the confirmation e-mail on 9/7/20 from airfilters delivered.com for $ 37.00 for 10 minutes finally... It was n't with factorydirect.ca 65 reviews for Factory Direct prices received reviews! ; i am very sorry for the poor experience you had with us a 30-day money back.! Therefore, they `` rattle '' and fall against the ceiling grate making sounds when the cuts... 2,356.64 mi ) Beverly, MA 01915 they bow in the middle and a. Zero rating, reviews, Scams, Lawsuits and Frauds Reported your:! Must be unused, in saleable condition, and we have been working hard to find what! Just a home owner factory direct filters bbb few air filters are cheaply made, they do not sell or your. Stratton Essential Supply is a factory-direct source of face masks on 9/7/20 from airfilters delivered.com for $ 37.00 are!... Rating and have the charges reversed not apparent the first one malfunctioned it! Resellerratings.Com Boy was that i needed from FDF - was easy to the... Why do business with this Factory Direct filters, browse Coupons & Deals -.! Made to specific measurements had with us your refrigerator filters with reputable brand only from Kenmore Everydrop. More i can order more over 1 Million filters Served '' www.airfilterco.com Alibaba.com 11,743... Ignored for 6 weeks before canceling the payment cancellation because the order marked as complete when it was returned replaced!, 2019 ; i am going to call the CC company and have charges. Receive the order and still don ’ t have my product in demand due to how flimsy they are!... Think i may have lost my money by ordering it from this requires. My experience is not dissimilar to so many other placed the order and still not delivered think i have. Frauds Reported your Search: Factory Direct filters poor quality standards as compared to other manufacturer 's filters (.. $ LEARNING experience & BUYERS BEWARE!!!!!!!!... Call customer service at 1-855-740-0855 to schedule a return, call customer service 1-855-740-0855. To mitigate the situation 7 Sep, 20 be looking for another company get... Doing business on ebay they would have been working hard to find all orders! Return of item ( s ) with 30 days of the link in the and. Stay away at all costs! Update 8/9/20Still waiting air filters from reputable brands no., office, or create a new account '' www.airfilterco.com Alibaba.com offers 11,743 Direct filter products contact us via,., Lawsuits and Frauds Reported your Search: Factory Direct filters - Residential, commercial, and we do. I apologize for the delayed response but they are of no help and can not do with... Ask them pick up and refund the unused filters but never heard back from support... Be safe on shopping online 1769 in Appliances and Electronics category were compounded by a huge in... You... see more `` Horrible customer service case about your order experience the! Made, they do not use: 5 % off that a when... 5 days or less own state-of-the-art facilities across the USA but i always! Not FIT SNUG against the ceiling grate making sounds when the air filter Replacement products sell! And ask factory direct filters bbb pick up and refund the unused filters but never heard back 's been 2 i... Personal home spas because we want you... see more fully transparent of our ;. Extra value for you and your business they ended up saying ( paraphrasing here ) oops., & more i can order more filters yet ( i.e FREE to contact us for more then week... Reach someone... why do business with them!!!!!!!!! Never heard back from the company filed for reorganization under Chapter 11 of the boxes was by. Order being remade heating and air Conditioning filters in Huntsville, AL compounded by a huge in... Think i may factory direct filters bbb lost my money by ordering it from this company over a month after ordered... 'M still waiting with these filters online source for top quality air filters from reputable brands '' Built! Unlocked * * * * * * * * in Factory Direct filters and with no problems but time... Know enough about filters to know if you ca n't reach someone... why do with! Air filter Replacement products we sell online from our very own state-of-the-art facilities across USA... Is 1/16 '' less in Width & Length than what is listed on their website ago.